https://community.ee.co.uk/t5/Contracts-Billing/Mobile-app-and-browsers-not-letting-me-upgrade-shop/m-p/1222375#M67153 <P>Hello!</P><P>I have been eligible for an upgrade since April 2022. However, every time I have tried to look at deals and phones to upgrade, the website never works. I am unable to click on the 'upgrade' button to see the phones, and whilst I am able to go on to the shop, any phone I click on leads me to a page that says 'this doesn't exist'. I have tried accessing on multiple devices e.g. phones, the app, my laptop etc. but it happens every time. I am unsure about how to proceed further and would rather not phone as I would like time to look and think about what I would like to upgrade to.</P><P>Any suggestions would be appreciated!</P><P>Many thanks&nbsp;</P> Mon, 23 Jan 2023 20:23:32 GMT bxbe 2023-01-23T20:23:32Z https://community.ee.co.uk/t5/Contracts-Billing/Mobile-app-and-browsers-not-letting-me-upgrade-shop/m-p/1222375#M67153 <P>Hello!</P><P>I have been eligible for an upgrade since April 2022. However, every time I have tried to look at deals and phones to upgrade, the website never works. I am unable to click on the 'upgrade' button to see the phones, and whilst I am able to go on to the shop, any phone I click on leads me to a page that says 'this doesn't exist'. I have tried accessing on multiple devices e.g. phones, the app, my laptop etc. but it happens every time. I am unsure about how to proceed further and would rather not phone as I would like time to look and think about what I would like to upgrade to.</P><P>Any suggestions would be appreciated!</P><P>Many thanks&nbsp;</P> Mon, 23 Jan 2023 20:23:32 GMT https://community.ee.co.uk/t5/Contracts-Billing/Mobile-app-and-browsers-not-letting-me-upgrade-shop/m-p/1222375#M67153 bxbe 2023-01-23T20:23:32Z https://community.ee.co.uk/t5/Contracts-Billing/Mobile-app-and-browsers-not-letting-me-upgrade-shop/m-p/1222378#M67154 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3393556">@bxbe</a>&nbsp; &nbsp;Try calling customer services and request an account reset. &nbsp;I have a feeling that your account is having issues when you click upgrade so it’s not showing anything. &nbsp; &nbsp;You might have to say you are having issues logging to your account.&nbsp;<BR /><BR /></P> <P>You have tried different ways to do this so an account reset might just fix this issue.&nbsp;</P> Mon, 23 Jan 2023 20:52:15 GMT https://community.ee.co.uk/t5/Contracts-Billing/Mobile-app-and-browsers-not-letting-me-upgrade-shop/m-p/1222378#M67154 Chris_B 2023-01-23T20:52:15Z