topic Re: Itemised Bill in Contracts & Billing

Itemised Bill

Shaun245 — Sat, 21 Jan 2023 10:23:14 GMT

Hi all, just started a new contract and asked for itemised billing not to be included as it had in my last contract.

But I am still being charged for it although

the rest of my new contract is as agreed.

Re: Itemised Bill

James_B — Sat, 21 Jan 2023 12:38:39 GMT

Hi @Shaun245,

Welcome to the EE Community. 🙂

Have you had a new bill generated since you removed itemised billing?

If you have, does the charge for itemised billing just cover the period before you upgraded?

James

Re: Itemised Bill

amyequinn85 — Fri, 27 Jan 2023 10:34:04 GMT

Hi I am having the same problem. How do I remove itemized billing? IT is added for £2.50 and I didn't agree to it please can you remove it?

There seems to be no way to contact anyone at EE? IS there a support email or phone number?

Thanks

Re: Itemised Bill

Leanne_T — Fri, 27 Jan 2023 10:35:45 GMT

Morning @amyequinn85

Thanks for coming to the community.

To remove the itemised billing please call us on either 150 or 0800 079 8586 and the team will be happy to help 🙂

Leanne.