topic Re: Increase payments in Contracts & Billing

Increase payments

Ahmad23 — Fri, 20 Jan 2023 14:51:56 GMT

Hello, I have an iPhone 12 Pro Max contract, and the payment was 79£ per month, after that the price increased to 86£ per month without my knowledge, and after that I took the Apple Watch and the amount reached 129£ per month. I contacted customer service and I was not helped with anything. Can you respond as soon as possible, please. ???

Re: Increase payments

XRaySpeX — Fri, 20 Jan 2023 15:00:23 GMT

This user discussion forum can have no access to your specific account. You need to raise this with CS.

Re: Increase payments

Leanne_T — Fri, 20 Jan 2023 15:19:20 GMT

Hi @Ahmad23

Do you have any extra charges showing on your bill?

How long have you had the watch?

Leanne.

Re: Increase payments

Ahmad23 — Fri, 20 Jan 2023 15:27:10 GMT

Hi, I bought the watch four months ago and was manually paying my bill when they text me every 11th of the month, £86. After paying the bill a week later, £41 was taken out of my account in the name of EE Limited only this month and the month before

Re: Increase payments

Leanne_T — Fri, 20 Jan 2023 15:28:59 GMT

Thanks @Ahmad23

I would suggest giving us another call on 150, to get this looked into further as we have no account access on the community. The team will be happy to check this for you and explain the charges.

Let us know how you get on 🙂

Leanne.

Re: Increase payments

Ahmad23 — Fri, 20 Jan 2023 15:32:44 GMT

Yes, my plan was 79£ every month, and after that it increased to 86. I thought it was because of the Apple Watch, but they take an extra 41£. This month and the month before I pay £129

Re: Increase payments

Leanne_T — Fri, 20 Jan 2023 15:35:54 GMT

Thanks @Ahmad23

Please follow my advice in the above post and the team will be able to help you further.

Leanne.