topic Re: Why are EE so expensive now ? in Contracts & Billing

Why are EE so expensive now ?

Wilkesy91 — Mon, 16 May 2022 10:43:17 GMT

Been with EE for my last 3 phones(6 years), upgraded either directly with ee or through a third party website as new customer.

Their network don’t seem to be on any comparison deal sites or third party sale sites any more. Went on to ee shop to upgrade but it seems extortionate now. Even tried new customer and couldn’t believe how much the new iPhone 13 mini is monthly.

EE are selling the iPhone 13 mini at £61 a month and that’s minimum data (2gb). Through third party websites you can get the iPhone 13 mini with pretty much every other company starting from £30 with 100gb data. So obviously I’ll be leaving but why aren’t they competing to get customers, it’s double the money. Nobody on live chat wanted to help either. What’s happened with EE, why are they driving customers away old and new?

Re: Why are EE so expensive now ?

Schockwave — Mon, 16 May 2022 10:49:19 GMT

@Wilkesy91 , firstly EE do not say they are the cheapest, but secondly have you worked out contracts from other networks are three years whereas EE contracts are two years, that is why it appears more expensive too. Also you may want to check what you get from another company in comparison to EE. With the IPhone from EE you get visual voicemail, where others do not offer it, for instance. I would also make sure that where you are most likely to use the phone, you will get a good signal.

Re: Why are EE so expensive now ?

Wilkesy91 — Mon, 16 May 2022 10:52:28 GMT

Yeh, vodephone/o2/three are all 24 months.

seen sky but don’t fancy doing the 36 month thing

Re: Why are EE so expensive now ?

Leanne_T — Mon, 16 May 2022 13:23:56 GMT

Hi @Wilkesy91

Thanks for coming to the community.

If you would like to discuss your options and see what is available for you, please give us a call on 150. Our customer care team will be happy to help.

Thanks.

Leanne.

Re: Why are EE so expensive now ?

bristolian — Tue, 17 May 2022 16:58:07 GMT

I'd just add that EE have never claimed to be a price-driven operator, but they do pride themselves on network quality and this is regularly reflected in benchmarking surveys.

That does mean that other operators will often give you a cheaper deal. Call into EE C/S and you may get an account-specific offer that suits you.

Re: Why are EE so expensive now ?

Profile closed — Tue, 17 May 2022 20:19:48 GMT

EE are expensive, but worth the premium if you want the best overall experience.

O2 speeds are disappointing compared to EE.

Three has subpar coverage. 5G is supposed to be decent though.

Vodafone is good, but is just as expensive. Plans appear cheaper until you realise they cap speeds unless you pay more for a 'Max' plan.

Most other network that operate on one of the four major networks miss out on features like eSim, WiFi calling and Visual Voicemail. I'm aware there are minor networks that do offer these features, but not all three.

Re: Why are EE so expensive now ?

Sebbie77 — Sat, 10 Sep 2022 23:30:19 GMT

I think I’ll just leave. EE doesn’t seem to make any effort to offer something for everyone. EE prices are double the cost of every other provider from what I can see, shopping around just now. I use a tiny amount of Data on my phone but you don’t seem to offer packages that reflect that. I have to pay an extortionate amount for little Data and a similar price for huge amounts of data, with very little reflection on cost. It’s not very tailored to the customer at all. If I could choose between an iPhone 13 Mini for £26 a month on O2 in comparison to what EE offers (around the £50-£70 mark, guess where I’ll be going in the middle of a financial crisis).

Re: Why are EE so expensive now ?

Leanne_T — Sun, 11 Sep 2022 07:25:46 GMT

Hi @Sebbie77

If you would like to discuss your options please give us a call on 150. The team will see what is available for you.

Leanne.

Re: Why are EE so expensive now ?

Schockwave — Sun, 11 Sep 2022 16:26:46 GMT

@Sebbie77 , you also need to look how long other networks expect you to pay for the phone, as EE have a 24 month contract, also how contracts are set up with different networks, but worth ringing customer service to see what they can offer.

Re: Why are EE so expensive now ?

jaytee1212 — Fri, 16 Sep 2022 13:00:41 GMT

Looking for a new contract now, also been with EE for years, since they were Orange! I can't believe how expensive their 'best offers' are now, at least double what the competition offer, I will sadly be leaving EE as I just can't justify paying 100% for a comparable service, EE doesn't blow anyone else out the water.

Re: Why are EE so expensive now ?

davdaz — Wed, 05 Oct 2022 16:35:37 GMT

Been with EE for 10 years. Tried to upgrade through the website and get a 404 page unavailable error. So I called 150 as so many suggest. 20 minutes and still on hold. If this is the customer service that people talk about being double the cost of other providers then I'm afraid I'm leaving. I have 3 contracts with EE and I'm sure Vodafone will be happy to take them on. Very disappointed with EE but that's a benefit of a free-market - at least I get to choose who values my custom.

Re: Why are EE so expensive now ?

StuMac1972 — Fri, 14 Oct 2022 16:32:06 GMT

I will be leaving when my contract runs out in December, their upgrade prices are extortionate in comparison to O2 and 3.

Re: Why are EE so expensive now ?

Derren2502 — Fri, 14 Oct 2022 17:42:33 GMT

There was me thinking I’m the only one lol, upgrade prices are ludicrous and as far as trying to cancel goes, well that is a mission I’m still on. 45 mins on hold and as soon as I mention cancellation I got cut off lol, live chat just as useless, so I too will be leaving after 9 years

Re: Why are EE so expensive now ?

Derren2502 — Fri, 14 Oct 2022 17:44:11 GMT

Also as far as being superior to other networks goes, I find it very hard to believe, it was at one point the best network but no longer.

Re: Why are EE so expensive now ?

bazza12 — Fri, 14 Oct 2022 18:16:11 GMT

Same here last month I paid 190 upfront fee for the Apple Watch ultra only to find out a month later it is now 30 how can ee justify. If I had known that I would have waited a month. When I done the upgrade I was told this upfront cost wouldn’t change so dissatisfied.

Re: Why are EE so expensive now ?

bristolian — Fri, 14 Oct 2022 18:15:48 GMT

Consumer prices do change constantly, which doesn't just go for mobile phones. You can just choose the best deal for your circumstances at the time of making a purchase.

Re: Why are EE so expensive now ?

Notmadeofmoney — Sun, 30 Oct 2022 16:24:33 GMT

I agree. EE seems to have become uncompetitive and are no more reliable than Vodaphone in my area but approximately twice the price. The standard - and complacent - answer is ring 150 and play the haggling game. Like most people I just want calls, texts and modest amount of data. When my contract is done, I’m off (and I’ve been with EE since the Orange days of 1999)

Re: Why are EE so expensive now ?

StuMac1972 — Sun, 30 Oct 2022 16:31:33 GMT

Just off the phone and offering me a Samsung S22+ at £55 pm , 3 mobile are offering exact same deal for £35.

Who in their right mind would stay with EE at those prices.

Re: Why are EE so expensive now ?

Chris_B — Sun, 30 Oct 2022 16:37:10 GMT

@bazza12 you’re also forgetting to say that tariff price is also more now and you’re also forgetting that you’ve jumped onto this as soon as the watch came available for pre-order. Always expect to pay a premium upfront cost when you order like that. And the cost difference between what you got and what you can get now for no upfront cost is just over £50 more with the tariff you got. And you got this because you wanted it ASAP and couldn’t wait for a few months. I also believe you get more data with your tariff than what’s offered with no upfront cost now.

You did work all that out before you made your comment?

Re: Why are EE so expensive now ?

Topmantommo — Fri, 11 Nov 2022 21:28:23 GMT

Rip off .. 😪