Need contact details for complaint

davidrichards27 — Mon, 16 Jan 2023 13:12:14 GMT

Hi All

I am trying to find out how to follow up a complaint made directly to the email address of the chief executive as per what can be found online as I have heard not even an acceptance of the complaint and now have a SECOND complaint to make, and not having received a response to the first one, have no faith in sending an email again to the same address...just wondered if anyone has a different contact address for complaints?

Thanks

David

Re: Need contact details for complaint

XRaySpeX — Mon, 16 Jan 2023 13:18:02 GMT

Sending an email to a CEO, even if the addy was real & was received, isn't a proper complaint.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

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Need contact details for complaint

Re: Need contact details for complaint