topic Re: Re deposit in Contracts & Billing

Re deposit

Kezza24 — Sun, 15 Jan 2023 18:55:54 GMT

I placed my order in nov 22 and had to pay a 100 deposit as it would be held for a while then put back in my bank and now when I looks on my bills it doesn’t mention my deposit why’s this and when will I get this

Re: Re deposit

Chris_B — Sun, 15 Jan 2023 19:13:19 GMT

@Kezza24 if you’re referring to the upfront cost that cost has to be paid and it’s not a deposit that you get back. It’s the upfront cost you have to pay as that tariff doesn’t cover the whole cost of the device and plan.

Re: Re deposit

XRaySpeX — Sun, 15 Jan 2023 19:17:30 GMT

Sounds more like a refundable security deposit. I should phone CS & ask for it to be refunded or if not, when? I would expect it to be more like after 3 months.

Re: Re deposit

Leanne_T — Mon, 16 Jan 2023 08:27:57 GMT

Hi @Kezza24

Thanks for coming here.

If you give us a call on 150 the team will let you know when you will receive the refund for the deposit 🙂

Thanks.

Leanne.

Re: Re deposit

Kezza24 — Mon, 16 Jan 2023 12:30:52 GMT

So now it’s saying it’s been paid back when I’ve never received it so looks
like I’ve lost out

Re: Re deposit

Leanne_T — Mon, 16 Jan 2023 12:33:11 GMT

Hi @Kezza24

Have you spoken to our customer care team on 150?

Leanne.