Formal complaint

N15Nilee24 — Fri, 13 Jan 2023 08:31:20 GMT

On my account I have 2 contracts that you are being billed for, one is for the mobile number xxxxxxxxxxx linked to an iPhone 13 Pro max with the IMEI xxxxxxxxxxxxx The second one is for the mobile number xxxxxxxxxxxx linked to the Samsung Chromebook with the IMEI xxxxxxxxxxxxxx

In your email you state an agent named Sadiq has taken out 2 iPhone 13 and 14 pro Max xxxxxxxxxxxxxxxx xxxxxxxxxxxxxxx that was purchased without my permission. Can you please block, meaning black list and check if you received my previous complaint regarding Sadiq to resolve. This is happening all the time in regards to people whom I know that have been constructing such complex issues that may have been my linked to members of family, third party companies and my landlord (xxxxxxxxxxxx xxxxxx xxxxxx) because of 02 have taken out contracts without my permission and EE limited. And EE limited are contacting people to have my belongings stolen, when even not conscious (asleep).

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Formal complaint

XRaySpeX — Fri, 13 Jan 2023 08:43:41 GMT

This Community is not an avenue for communicating with EE, formal or not.

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form at the foot of the page.

Re: Formal complaint

Katie_B — Fri, 13 Jan 2023 09:20:21 GMT

Good morning @N15Nilee24.

Welcome to the EE Community.

When you have a moment check your community inbox.

Speak soon,

Katie

topic Re: Formal complaint in Contracts & Billing

Formal complaint

Re: Formal complaint

Re: Formal complaint