topic OverCharged in Contracts & Billing

OverCharged

Aali05 — Fri, 13 Jan 2023 00:03:35 GMT

Hello , I bought new fone in December iphone13 , I had discount code of 20% , and I was told that monthly Bill including the fone bill will be 44£.

I have been charged 58£ for two consecutive months.

Katie_B — Fri, 13 Jan 2023 08:21:11 GMT

Welcome to the EE Community.

When you log in to your My EE and view your bill does it show your discount?

Katie

Aali05 — Fri, 13 Jan 2023 08:27:52 GMT

Hello

Thankyou for your email.
No i cant see any discount on my bill.

Katie_B — Fri, 13 Jan 2023 08:29:09 GMT

Thanks for checking @Aali05.

Please get in touch with our customer care team who can look into this further for you.

Katie