topic Clicking 'View Upgrades' in My Account leads to a 404 Error in Contracts & Billing

Clicking 'View Upgrades' in My Account leads to a 404 Error

gnomeot — Thu, 12 Jan 2023 12:57:36 GMT

My contract expired at the end of October last year (only just realised, my bad). When clicking on 'View Upgrades' in the upgrade section of my account redirects me to the shop, but only gives a 404 Page Not Found error.

Makes upgrading rather inconvenient as I rarely have the time during the phone operating hours to spend however long on hold...plus over the phone makes comparisons etc. much more difficult. Any help or suggestions gratefully received.

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

Katie_B — Thu, 12 Jan 2023 14:45:06 GMT

Good afternoon @gnomeot.

Welcome to the community.

Have you been able to log in via My EE online and try the upgrade route this way?

Speak soon,

Katie

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

r56mini1 — Thu, 12 Jan 2023 17:08:01 GMT

I've got the same problem, tried different browsers & through my ee on computer and iOS

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

r56mini1 — Thu, 12 Jan 2023 17:44:12 GMT

Just searching the internet this problem seems to have happened to a lot of people over the years & doesn't seemed to have been sorted out. why cant a large company like EE sort it out

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

James_B — Thu, 12 Jan 2023 18:25:49 GMT

Hi @r56mini1,

Welcome to the EE Community. 🙂

Please get in touch on 150 so our technical support team can raise a fault ticket for your issue.

They'll be happy to help.

James

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

pdV6 — Sun, 15 Jan 2023 10:35:24 GMT

Having exactly the same issue. Any links to upgrades or phone plans in general from either the main website or MyEE app just hit 404 repeatedly. Very frustrating.

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

Jon_K — Sun, 15 Jan 2023 13:45:52 GMT

Hi @pdV6.

Can you try using another browser?

If you still have the same issue I'd recommend calling Customer Care.

Jon

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

pdV6 — Mon, 16 Jan 2023 11:03:30 GMT

Tried on different devices & browsers just to prove the point but no - just keep hitting 404 errors, which points to a problem with the website rather than the client browser.

Re: Clicking 'View Upgrades' in My Account leads to a 404 Error

Christopher_G — Mon, 16 Jan 2023 13:12:19 GMT

It could be worth speaking to our technical support team, @pdV6, just in case it's a specific problem with your account.

Chris