topic Re: My EE Contract is longer than I agreed to in Contracts & Billing

My EE Contract is longer than I agreed to

ManalFaris — Thu, 12 Jan 2023 10:48:56 GMT

I signed up for a 12 month EE contract in January 2022 and it should be ending this month. However, when I checked my contract it’s down as 24 months.
I’m entirely certain I didn’t agree to this because I knew I’d be leaving the country at the end of 2022 and so it would not be useful to me.
Is there a way to terminate this contract as it was either miswritten or 24 months was chosen against my knowledge.

Re: My EE Contract is longer than I agreed to

XRaySpeX — Thu, 12 Jan 2023 10:53:35 GMT

Why didn't you check your contract term at the beginning rather than waiting until now? 1st thing I would've have done is to check that what I got was what I signed up for.

Re: My EE Contract is longer than I agreed to

Schockwave — Thu, 12 Jan 2023 12:14:21 GMT

@ManalFaris , this is not customer service, you will have to speak to them and see what they can do for you.

Re: My EE Contract is longer than I agreed to

Leanne_T — Thu, 12 Jan 2023 13:09:28 GMT

Hi @ManalFaris

Thanks for coming here.

Please call us on 150 or +44 7953966250 if you are abroad and using another phone, and the team will get this looked into for you.

Thanks.

Leanne.