topic Re: Double payment in Contracts & Billing

Double payment

Higg22 — Thu, 12 Jan 2023 00:14:36 GMT

Hi my direct debit has failed and my mobile was cut off so I tried to pay by card online and it said payment rejected try again whitch I did said the same thing so I left it then I noticed to emails from ee saying my payment has now reached them so I checked my bank and its paid twice and phones still not switched back on and when I look at my ee account online it's saying payment has not been paid

Re: Double payment

Katie_B — Thu, 12 Jan 2023 08:32:22 GMT

Good morning @Higg22.

I am sorry to hear this has happened.

When did you make the payment?

Have your services now been activated?

Our customer care team on 150 will be able to help further regarding the duplicate payment.

Katie