topic My pay monthly contract appears to have been cancelled in error in Contracts & Billing

My pay monthly contract appears to have been cancelled in error

d4zz4ee — Sun, 08 Jan 2023 04:09:17 GMT

On 8th December 2022 I requested cancellation of my smart watch plan (which was out of contract). This was confirmed over the phone and I was informed it would take effect on 8th January 2023.

As of this morning, my phone sim reports it is not provisioned. I have no network access. My phone plan does not appear on my MY EE account. My latest bill is partial.

Is this expected for decoupling my phone and watch plan or has EE made a huge error and cancelled the wrong plan on my account?

Re: My pay monthly contract appears to have been cancelled in error

Leanne_T — Sun, 08 Jan 2023 08:24:51 GMT

Hi @d4zz4ee

Thanks for coming here.

To get this looked into please call us from any phone on 0800 079 8586 and the team can check the account to see what has happened.

Please let me know how you get on.

Leanne.

Re: My pay monthly contract appears to have been cancelled in error

d4zz4ee — Sun, 08 Jan 2023 10:04:47 GMT

I called this morning. My phone plan had indeed been cancelled instead of my watch plan. My phone plan has now been reinstated and my watch plan cancelled as it should have been originally.

Thanks for your help, @Leanne_T

Re: My pay monthly contract appears to have been cancelled in error

Leanne_T — Sun, 08 Jan 2023 10:53:06 GMT

Thanks for coming back and letting me know @d4zz4ee

Leanne 🙂