topic EE too expensive and keep hanging up in Contracts & Billing

EE too expensive and keep hanging up

narna74 — Sat, 07 Jan 2023 16:47:11 GMT

I'm trying to leave EE because they are too expensive and twice now I've waited 20 minutes to speak to someone and the customer service rep hangs up pretending its a bad line. Strange that hey.

Re: EE too expensive and keep hanging up

bristolian — Sat, 07 Jan 2023 17:58:02 GMT

I have doubts that CS agents would have intentionally terminated any call unless they genuinely couldn't hear the caller. I don't see any incentive for them to do so.

Re: EE too expensive and keep hanging up

Leanne_T — Sun, 08 Jan 2023 07:51:44 GMT

Morning @narna74

Thanks for coming here.

I'm sorry to hear this, please try calling us again on 150 and the team will be happy to help you further.

Thanks.

Leanne.

Re: EE too expensive and keep hanging up

Chris_B — Sun, 08 Jan 2023 08:57:47 GMT

@narna74 You don’t need to speak with customer services at all to leave the network unless your still in your contract term as you have to be told the cost to terminate that contract. You just need to get your pac code and give that to your new network provider. Just remember when you look at other networks that the contracts you’re looking at are 24 month contracts and not a 36 month contract for the device and a 24 month contract for the tariff.