topic Re: Contract in Contracts & Billing

Contract

Rachelle3 — Sat, 07 Jan 2023 11:53:36 GMT

Hi I have 2 mobile phone contracts in my ex daughter in laws name,, because she as debt collectors knocking my door I’ve gone mad, she’s threatening to cancel my contracts,, can she do this I’m the bill payer to both phonez

Re: Contract

Leanne_T — Sat, 07 Jan 2023 12:27:27 GMT

Hi there @Rachelle3

I'm sorry to hear this.

If she is the account holder, she can cancel the contracts and make any account changes.

It may be worth seeing if she would be open to changing the account into your name, if so, she will need to call us on 150 and then you can call and complete the credit check for yourself.

Leanne.

Re: Contract

bristolian — Sat, 07 Jan 2023 14:07:28 GMT

Regardless of who makes the payments, it is the account holder who is legally responsible for a phone and who can make changes,

If you want to take on legal ownership of your phone, and the current account-holder, consents to this, then the process is explained under "transfer to a friend, colleague or family member" on...

https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-account-in-the-case-of-a-life-event