topic Re: Upgrade in Contracts & Billing

Upgrade

Thetileguysltd — Fri, 06 Jan 2023 21:15:03 GMT

Why did they say to me if I get a sim only for 3 month I can have a handset upgrade 6 months later still not aloud an upgrade why is that

Re: Upgrade

Thetileguysltd — Fri, 06 Jan 2023 21:16:36 GMT

I got offered a sim only anc they said if I take the sim only they will upgrade me to a handset after 3 months but 6 months later still can’t upgrade why did they lie to me

Re: Upgrade

Chris_B — Fri, 06 Jan 2023 21:23:36 GMT

@Thetileguysltd Have you ever been late with a payment? And is that a 12 or 24 month sim only?

Re: Upgrade

Thetileguysltd — Fri, 06 Jan 2023 21:39:52 GMT

No not been late and it’s a12 month

Re: Upgrade

Leanne_T — Sat, 07 Jan 2023 08:44:15 GMT

Hi @Thetileguysltd

Please give us a call on 150 the team will get this looked into for you.

Let us know how you get on 🙂

Leanne.