topic Re: Re: Contract end date in Contracts & Billing

Re: Contract end date

Endindust55 — Tue, 03 Jan 2023 10:28:34 GMT

If my contract has ended and I’ve now paid for my phone ! Why are still taking this huge monthly amount

Re: Re: Contract end date

James_B — Tue, 03 Jan 2023 11:31:44 GMT

Welcome to the EE Community. 🙂

If your minimum contact period has come to an end and you are happy to keep your current phone, you can reduce your monthly plan cost by upgrading to a SIM only plan at Pay Monthly Upgrade SIM.

Hope this helps.

James

Re: Re: Contract end date

Shaka78619 — Fri, 06 Jan 2023 19:53:02 GMT

You need to cancel Direct Debit Immediatly from your Bank..Then contact EE tell them you want to go on sim only plan..choose how much on my ee job done..they will start new dd with new price plan..Hopefully lot cheaper too..take care..

Re: Re: Contract end date

bristolian — Fri, 06 Jan 2023 19:58:45 GMT

EE's contracts don't just end on the 2year date, else your phone would also stop working - causing many complaints.

You've agreed to an ongoing contract with a set fee, with a minimum term. Once that minimum term has ended, you are free to change to a SIM-only plan but your contract continues.

Cancelling regular payments won't cancel your contract, it just means you need to make manual payments instead.

Re: Re: Contract end date

Chris_B — Fri, 06 Jan 2023 20:05:50 GMT

@Shaka78619 You do not cancel the DD immediately you upgrade and the DD remains on the new tariff price.