topic Re: How do I speak to someone about upgrading? in Contracts & Billing

How do I speak to someone about upgrading?

Florencereeve20 — Thu, 27 Oct 2022 14:00:06 GMT

Re: How do I speak to someone about upgrading?

James_B — Thu, 27 Oct 2022 15:57:20 GMT

Hi @Florencereeve20,

Welcome to the EE Community. 🙂

Please call 150 from your EE phone.

Thanks

James

Re: How do I speak to someone about upgrading?

Florencereeve20 — Mon, 19 Dec 2022 21:29:55 GMT

Hi,

Thankyou! A question - if I am to upgrade now - which I can to an phone 13 - my current iPhone 11 monthly bill comes out on the 6th of each month, does this mean if I upgrade to my iPhone 13 - I will have to pay two payments of my new iPhone 13 for next month and my iPhone 11?

Re: How do I speak to someone about upgrading?

Leanne_T — Tue, 20 Dec 2022 07:10:03 GMT

Hi @Florencereeve20

Thanks for coming here.

Please see our Understanding your bill after an upgrade, Help page for full details 🙂

Leanne.

Re: How do I speak to someone about upgrading?

XRaySpeX — Wed, 21 Dec 2022 00:35:08 GMT

No, you only pay for each phone pro-rata for the time you have it.

Re: How do I speak to someone about upgrading?

Florencereeve20 — Thu, 05 Jan 2023 18:53:43 GMT

I have just upgraded my iPhone 11 to an iPhone 13 - I have paid the £50.00 fee to be paid, the money has gone out of my bank account - but I have had no confirmation or anything to say my order has been recieved?? I did this online..

Re: How do I speak to someone about upgrading?

Florencereeve20 — Thu, 05 Jan 2023 21:14:44 GMT

Thank you!

Re: How do I speak to someone about upgrading?

XRaySpeX — Thu, 05 Jan 2023 21:18:56 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: How do I speak to someone about upgrading?

Florencereeve20 — Thu, 05 Jan 2023 21:24:53 GMT

So basically I have upgraded earlier this evening, but had 0 confirmation by text or email....?? Not sure what's happened.. the money has gone out of my account?

Re: How do I speak to someone about upgrading?

Christopher_G — Fri, 06 Jan 2023 08:01:31 GMT

Hi @Florencereeve20.

Did you get an on-screen confirmation? What kind of phone did you choose?

Chris

Re: How do I speak to someone about upgrading?

Florencereeve20 — Fri, 06 Jan 2023 09:54:31 GMT

No, so it went back to the Home Screen after payment.. but payment has actually gone out of my bank for the payment fee of £50.00. It was an iPhone 13.

Re: How do I speak to someone about upgrading?

Christopher_G — Fri, 06 Jan 2023 10:14:33 GMT

It sounds like it has gone through, since the payment has been taken, @Florencereeve20.

It may be worth speaking to our Mobile Care team so that they can double check.

Chris

Re: How do I speak to someone about upgrading?

Florencereeve20 — Fri, 06 Jan 2023 10:58:58 GMT

Do you have the link to speak to someone online? As I can't get through on the mobile team?

Re: How do I speak to someone about upgrading?

Christopher_G — Fri, 06 Jan 2023 11:46:03 GMT

I don't think there's a link to chat to someone about upgrading, @Florencereeve20.

What happens when you call and choose the upgrade option?

Chris