topic Re: Re: Suing EE in Contracts & Billing

Re: Suing EE

Iinnz — Tue, 03 Jan 2023 22:35:09 GMT

Hi i upgraded my contract to get a new phone. I rang EE to keep my old number and my bill came through at £875 i will be getting a refund or i will sue them!!

Re: Re: Suing EE

James_B — Wed, 04 Jan 2023 08:13:39 GMT

Hi @Iinnz,

Welcome to the EE Community. 🙂

What are the extra charges listed as on your bill?

Did you take out a new contract and cancel your existing contract early, rather than upgrade?

James

Re: Re: Suing EE

Chris_B — Wed, 04 Jan 2023 08:24:20 GMT

@Iinnz If you upgraded you would retain your number you don’t need to do anything, it sounds like you took out a new contract while still in contract with your old device/tariff and then you terminated your old contract which would result in a early termination fee of that contract.