topic Re: EE Perks in Contracts & Billing

EE Perks

Chris2514 — Mon, 02 Jan 2023 14:40:27 GMT

Hi, I am due to upgrade my contract as it expires in 3 months. I have just registered for EE Perks, been verified and received 2 out of my 5 codes. When in the EE shop (online) trying to upgrade to a new phone and contract my code does not work. Do I need to set up a new contract to use the code or is there another issue?

Re: EE Perks

Northerner — Mon, 02 Jan 2023 14:45:23 GMT

Hi @Chris2514

You can only have one discount active on your account. If you're trying to use your code on an already discounted tariff/plan, sale item then it won't work.

Thanks

Re: EE Perks

Chris2514 — Mon, 02 Jan 2023 17:36:53 GMT

Thanks for your response. I have tried different phones and the response I get when I enter the code is : "Coupon is not applied due to invalid coupon code provided"

Re: EE Perks

Katie_B — Tue, 03 Jan 2023 08:44:24 GMT

Thanks for getting back to us @Chris2514.

Does your plan show any other discounts in your basket at check out?

Please could you check this so I can help further.

Katie

Re: EE Perks

Chris2514 — Tue, 03 Jan 2023 23:17:17 GMT

Katie_B,

I have tried with phones that are not in the winter sales and still jo joy. I can't see any other discounts.

Re: EE Perks

Katie_B — Wed, 04 Jan 2023 09:08:49 GMT

Hi @Chris2514.

I have sent you a private message for more details.

Katie