topic Re: Billing in Contracts & Billing

Billing

Francescagray — Tue, 03 Jan 2023 14:57:25 GMT

I have recently taken out a contract that is £58 per month and paid £30 upfront. My first bill information has become available and is saying I will be charged £88 for extra cost, I don’t understand what it is I’ve used used as I’ve barely had the phone off my WiFi since getting it and have unlimited data/text/calls?

Re: Billing

Chris_B — Tue, 03 Jan 2023 15:13:36 GMT

@Francescagray your first bill includes the time you had the device before the bill was generated and for the month ahead. You pay pro rata.

Re: Billing

Francescagray — Tue, 03 Jan 2023 15:16:52 GMT

ahhhh thankyou!