topic Re: Upgrade in Contracts & Billing

Upgrade

PatiP — Mon, 02 Jan 2023 08:45:25 GMT

I'm due an upgrade on my S20.

I'm having issues upgrading as it states I have an S8 which isn't true.

My previous contract was on the S8 but I currently have the S20

Could someone resolve this please.

Re: Upgrade

Chris_B — Mon, 02 Jan 2023 08:48:28 GMT

@PatiP What has having or not having a s8 or s20 got to do with this ? It’s an upgrade so the old device is yours.

Re: Upgrade

PatiP — Mon, 02 Jan 2023 08:54:03 GMT

I currently have an S20. When I try and upgrade it says I currently have an S8.

My contract ends in March and its asking for a sizeable fee to upgrade.

My partner upgraded his phone 13 months early and hardly had to pay anything

Re: Upgrade

Northerner — Mon, 02 Jan 2023 11:36:33 GMT

Hi @PatiP

That has nothing to do with your device. It's about your existing tariff/contract when you upgrade not the device. You're upgrading very early and therefore there will be a fee to exist your contract early.

Thanks

Re: Upgrade

Chris_B — Mon, 02 Jan 2023 11:53:40 GMT

@PatiP Depending on what tariff he had for that device will depend on what he had to pay to upgrade early. He also had to have a more expensive tariff than he’s old one because it was an early upgrade.