topic Re: Phone bill in Contracts & Billing

Phone bill

theresatae1 — Mon, 02 Jan 2023 09:32:26 GMT

My phone bill was supposed to come out on the 31st December 2022 through direct debit, on ‘My EE’ it shows that it’s been “Paid” but my bill payment hasn’t left my account, I would like to know if it’s actually been paid, or not?

I don’t think the app is quite accurate at the moment.

Re: Phone bill

bristolian — Mon, 02 Jan 2023 10:34:10 GMT

You could check your EE & bank account online, but otherwise need to contact EE C/S to check your specific account. There isn't any access to individual accounts on this forum.

Re: Phone bill

Northerner — Mon, 02 Jan 2023 11:31:00 GMT

Hi @theresatae1

As long as the money is in your bank, the money will be reserved by your bank as this was a Saturday and won't show until the next working day which as it's a bank holiday will be tomorrow. The EE app will show the payment as it's reserved.

Thanks

Re: Phone bill

XRaySpeX — Mon, 02 Jan 2023 11:48:31 GMT

When you're paying by DD it considered paid when the DD is applied for from your bank by EE on your bill date.