topic Leaving EE in Contracts & Billing

Leaving EE

RobinB86 — Mon, 02 Jan 2023 09:22:56 GMT

I recently joined O2 and requested to port-in my existing number from EE. That’s been completed and I’m now up and running on O2 with my old EE number. I haven’t yet cancelled my EE contract but now can’t seem to because my number is no longer recognised as being registered with EE. Do I still have a contract with EE? How do I cancel it if I do? Or did the port-in request effectively serve as a request to cancel my EE contract? I know I wont have to pay any cancellation charges and I don’t have any device to return, I just want to cancel the monthly contract (I got a better deal with O2 and my Virgin broadband).

Re: Leaving EE

bristolian — Mon, 02 Jan 2023 10:33:01 GMT

@RobinB86 wrote:

Or did the port-in request effectively serve as a request to cancel my EE contract?

Use of a PAC serves to port your number and cancel the contract.

Re: Leaving EE

gallifreyangirl — Mon, 02 Jan 2023 12:23:04 GMT

Should find that the number being ported gives your 30 day notice to Ee and will get a final bill of monthly contract.

Re: Leaving EE

XRaySpeX — Mon, 02 Jan 2023 13:44:40 GMT

@gallifreyangirl : Porting does not involve any notice. It's more or less immediate.

Re: Leaving EE

gallifreyangirl — Mon, 02 Jan 2023 13:48:39 GMT

I know porting is done normally next working day. I meant it’s normally 30 days notice in your contract when paying final bill.

Re: Leaving EE

XRaySpeX — Mon, 02 Jan 2023 13:54:38 GMT

@gallifreyangirl : Dunno what you mean by that! It’s normally 30 days' notice when you cancel your contract directly w/out using a PAC or STAC.

Re: Leaving EE

gallifreyangirl — Mon, 02 Jan 2023 13:55:34 GMT

You explained exceptionally and was trying to convey that.