topic Re: Phone in another name in Contracts & Billing

Phone in another name

Jaimiemiaholl — Wed, 28 Dec 2022 17:33:22 GMT

Hi there

need to upgrade my contract buy my phone is in my Grandads name.
Unfortunately my grandad has passed away. On the app it is telling me I can’t upgrade early as I am not the person who’s name the phone is in.

Re: Phone in another name

XRaySpeX — Wed, 28 Dec 2022 17:47:20 GMT

@Jaimiemiaholl : Sorry to hear the sad news. Someone, the beneficiary, needs to:

Notifying us of a bereavement

Use the online form to notify us of a bereavement.

We’ll need:

the account holder’s name and number

a number to contact you on

You can also let us know by phone. Call 150 from an EE phone or 07973 100 150 from any phone.

If you experience a bereavement, you can either:

disconnect their broadband or number and close their account

transfer the connection or number to someone else

Re: Phone in another name

Katie_B — Thu, 29 Dec 2022 07:31:13 GMT

Hello @Jaimiemiaholl.

I am so sorry to hear of your loss.

@XRaySpeX has provided you with the correct information.

Please be sure to let us know if you have any further questions.

Katie 🙂