topic Re: upgrade not clear in Contracts & Billing

upgrade not clear

krishan95 — Tue, 27 Dec 2022 15:39:09 GMT

i currently have a sim only offer on my account im trying to get however the information isnt clear/transparent.

ive tried to do the upgrade by logging into myee> start upgrade>sim only> clicked on the deal

i got a deal showing £18 for 24m for unlimited text data and 1 benefit. (+the 20% off discount brings it down to £14.40). now when ive gone and call and asked on chat- asked if they can apply it on another number thats due an upgrade ive been told the £18 is only for the first 6 months then raises to £36. i sent them screenshots and theyve said although it doesnt show itll be in the terms and conditions if not then the 20% perk is clashing. only did this as i wanted it on both numbers not just the one.

because of its not stating clear, its unclear if its for 6 months or not, on checkout and everything leading to checkout shows nothing about it being for 6 months only, however chat and phone agents are adament?

spoke to their manager who said its 6 months too. my question now if i take it and it comes back as 6 months half price (which i do not want) can i revert back to the old contract, even though its up for renewal?

Re: upgrade not clear

Chris_B — Tue, 27 Dec 2022 18:50:41 GMT

@krishan95 you get a 14 day cooling of period.

But this is what you’re looking at.

Re: upgrade not clear

krishan95 — Tue, 27 Dec 2022 19:36:47 GMT

this is what i see, so when i reached out to get it for the number it shows on and another number thats due an upgrade they are adamant it has 6months half price. I cannot see that on my side. Even after emailing them screenshot they advised itll be half price for 6 months. I was going to chance it and take it and see what happens, but if its 6months for half price (which i dont want), whats the likelyhood of them giving me back the old contract?

Re: upgrade not clear

krishan95 — Wed, 28 Dec 2022 09:32:11 GMT

anyone know if theres someone that can help on here regards to getting this deal for another number i have or know of a way? would be highly appreciated.

Re: upgrade not clear

Chris_B — Wed, 28 Dec 2022 09:45:15 GMT

@krishan95 You’ll not get that, while it might show that EE do not have to accept your request to have it as that offer should show its half price for 6 months.

can you try looking on a different device? As that offer is for 6 months then it’s full price.