topic Re: Bill incorrectly shown as paid?! in Contracts & Billing

Bill incorrectly shown as paid?!

TedNicholl — Sat, 24 Dec 2022 15:00:36 GMT

Has anyone else tried to pay a mobile bill only to find it already marked as paid?

Re: Bill incorrectly shown as paid?!

Chris_B — Sat, 24 Dec 2022 15:23:04 GMT

@TedNicholl Have you been billed yet ? As it will still show last months bill as paid. You’re billed every 30 days so it can change.

Re: Bill incorrectly shown as paid?!

TedNicholl — Sat, 24 Dec 2022 16:05:29 GMT

Yes have been 'billed'. Happy to send you the screen print of the invoice for December and the screen summary both of which show December invoice has been paid. Seems EE has a computer system glitch.

Re: Bill incorrectly shown as paid?!

TedNicholl — Sat, 24 Dec 2022 16:10:08 GMT

Just logged into myee at 16.06 and clearly shows 'paid'. Last month's bill wasn't same as the figure shown either.

Re: Bill incorrectly shown as paid?!

Chris_B — Sat, 24 Dec 2022 16:47:59 GMT

@TedNicholl Do you pay by direct debit?

Re: Bill incorrectly shown as paid?!

TedNicholl — Sat, 24 Dec 2022 19:37:25 GMT

No. Monthly by credit card. Better deal than a DD.

Re: Bill incorrectly shown as paid?!

Leanne_T — Mon, 26 Dec 2022 07:34:17 GMT

Hi @TedNicholl

Thanks for coming here.

Please give us a call on 150 and the team will be happy to get this looked into for you 🙂

Leanne.

Re: Bill incorrectly shown as paid?!

TedNicholl — Mon, 26 Dec 2022 12:57:33 GMT

I tried 150 on 24th but got pushed to a new automatic system, this refused to recognise me. Boring and such a bad service. However, on line chat, name showed as Basrah, tried to help and today invoice has been reissued correctly and I have paid.

Marks out of 10 for this month? 2 if I'm feeling generous.

Re: Bill incorrectly shown as paid?!

Leanne_T — Tue, 27 Dec 2022 08:08:56 GMT

Thanks for letting us know @TedNicholl

Leanne.