topic Re: Billing in Contracts & Billing

Billing

Dandeanmarkland — Wed, 14 Dec 2022 12:55:47 GMT

Hi I got a contract out on the 19th I think it was.

2 contracts.

(Plan) One for 30.30 tariff.

(Flex) And 30.30 for phone

It was direct debit but I want to pay just normal online banking. . I've managed to cancel I think the direct debit from my bank. But not sure.

Ive managed to pay the plan but its saying everything has paid but it hasn't because I didn't pay the flex. the other £30.30.

How do I go about paying the other part. It just keeps saying its paid.. When infact its not.

Hope someone can help me.

XRaySpeX — Wed, 14 Dec 2022 15:36:02 GMT

A Flex Plan cannot be paid by DD. It's not a contract buy PAYG.

Dandeanmarkland — Tue, 27 Dec 2022 00:27:33 GMT

Got it sorted

Leanne_T — Tue, 27 Dec 2022 08:04:59 GMT

Thanks for letting us know @Dandeanmarkland

Leanne 🙂