topic cancellation in Contracts & Billing

cancellation

amirhossein2 — Sun, 25 Dec 2022 13:59:04 GMT

i ordered one sim only unlimited for £14 a month but on the confirmation email it says there is two of the same contracts and i have two packages, i want to cancel one of them because it’s unwanted and i didn’t add them

Re: cancellation

Profile closed — Sun, 25 Dec 2022 14:32:33 GMT

Hi @amirhossein2

Welcome to the EE Community,

If you wish to cancel one of the lines you will need to speak with customer services on 150.

Thanks

David

Re: cancellation

amirhossein2 — Sun, 25 Dec 2022 14:46:53 GMT

i tried that before commenting here. they said the team that fix this are not in today because of christmas. im worried i can’t cancel the sim card before it arrives

Re: cancellation

XRaySpeX — Sun, 25 Dec 2022 14:57:37 GMT

If you ordered by phone or online you always have a statutory cooling-off period up to 14 days after delivery to cancel your order FoC. If you ordered in-store you have no such "change-of-mind" right of return.

Re: cancellation

Profile closed — Sun, 25 Dec 2022 17:12:38 GMT

@amirhossein2 the channel returns team direct number from a landline is 0800 079 0103 select option 1.