topic Re: Late payment fees every month before my bill is due! in Contracts & Billing

Late payment fees every month before my bill is due!

Tloue — Thu, 12 May 2022 06:30:41 GMT

Every single month my bill is hiked up with a ‘late payment fee’ of £7+ which appears about a week before my bill is even due! I can’t afford to be paying extra when my bill is so high to begin with. And getting hold of EE is always a pain as I can never get through! Every single month! I’ve been with EE for years but I’m honestly considering leaving for another (much cheaper) network!

Re: Late payment fees every month before my bill is due!

Chris_B — Thu, 12 May 2022 07:17:14 GMT

@Tloue You only get late fees if you don’t pay on time. Are you 100% sure you are paying on time ? Your bill is paid for the month ahead not in arrears.

Re: Late payment fees every month before my bill is due!

Beau1324 — Mon, 04 Jul 2022 22:06:06 GMT

Hey

hope you managed to sort this out

was just wondering if these late payments showed on your credit score?
cheers

Re: Late payment fees every month before my bill is due!

Chris_B — Tue, 05 Jul 2022 06:46:18 GMT

@Beau1324 Providing your paying before 29 days of your payment date this will not show up on your credit score it’s only classed as a late payment. If it gets to 30 days then yes it will as this point you’ll also have a 2nd bill as you are billed every 30 days.

Re: Late payment fees every month before my bill is due!

cromulence — Fri, 23 Dec 2022 23:50:17 GMT

They do it to me too. This is the second time.

Re: Late payment fees every month before my bill is due!

cromulence — Fri, 23 Dec 2022 23:56:15 GMT

What are the rules for this £7 late payment fee? If I am 1 day late will I get a £7 late payment fee?

Re: Late payment fees every month before my bill is due!

Leanne_T — Sat, 24 Dec 2022 07:33:56 GMT

Hi @cromulence

Thanks for coming here.

You can find information on the late payment fee in our Help if you can't pay your bill, Help page.

Leanne 🙂

Re: Late payment fees every month before my bill is due!

Chris_B — Sat, 24 Dec 2022 09:53:26 GMT

@cromulence a late payment is a late payment from 1 day past your payment date. You agreed to pay on time when you took out the contract. You get billed you pay that bill within 7 days. You should be receiving a text/email to say you’ve bill is due. That when is best to pay it.