topic Wrong labels on payment pages in Contracts & Billing

Wrong labels on payment pages

fthynne — Fri, 23 Dec 2022 13:49:52 GMT

I have just paid an overdue account in full without difficulty. However, the labels on the boxes stating the full and total amounts are the wrong way round. The full amount is shown to be less than the overdue amount. That makes no sense!

This is not a new error. It has been that way for a long time.

Re: Wrong labels on payment pages

Christopher_G — Fri, 23 Dec 2022 14:07:49 GMT

Hi @fthynne

Welcome to the community.

Could you send a screenshot of this please? Make sure you obscure any sensitive information though.

Chris

Re: Wrong labels on payment pages

fthynne — Thu, 05 Jan 2023 14:50:56 GMT

Sorry,

I screenshot won't be easy. I'd need to deliberately create an overdue
account situation!

Kind regards,

xxxxx xxxxxx

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Wrong labels on payment pages

James_B — Thu, 05 Jan 2023 14:33:16 GMT

Hi @fthynne,

If it happens again please get back in touch so we can arrange for you to send us a screenshot privately. This will allow us to report the issue to the relevant team for you.

Thanks

James