topic Re: Being charged for pictures I did not send in Contracts & Billing

Being charged for pictures I did not send

Afteranswers — Wed, 21 Dec 2022 13:49:11 GMT

Did send one picture, admit it might not of been through the Wi-Fi but why have I been charged for three?

Re: Being charged for pictures I did not send

XRaySpeX — Wed, 21 Dec 2022 14:03:24 GMT

@Afteranswers : How much were you charged & how much did you expect to be charged?

Re: Being charged for pictures I did not send

Chris_B — Wed, 21 Dec 2022 15:45:13 GMT

@Afteranswers Sending emojis can be sent as an MMS. Sending a texts to more than I believe 4 recipients can go as an MMS. Even sending over Wi-Fi if you are using the Wi-Fi calling service is a chargeable MMS. what device are you using and what devices are you sending these too ?

Re: Being charged for pictures I did not send

Afteranswers — Fri, 23 Dec 2022 12:48:14 GMT

Sent one picc apple iphone to apple iphone charged for 4

Re: Being charged for pictures I did not send

XRaySpeX — Fri, 23 Dec 2022 12:51:33 GMT

I asked how much, not how many.

Re: Being charged for pictures I did not send

Afteranswers — Fri, 23 Dec 2022 17:37:52 GMT

it says picture messages on bill (1 message) then its £2.92. when you hit the arrow for more detail its shows 4 messages at £0.73

i have done some digging and i did send 1 picc on whatsapp at that time. when i checked i message it looks like i may have sent more but they only went as text messages with no picture attached. looks like i got charged for picture messages that were never delivered..

Sent from my iPad

Re: Being charged for pictures I did not send

XRaySpeX — Fri, 23 Dec 2022 17:44:55 GMT

Did those text msgs you later discovered contain any emotions/emojis? That would be enough to turn them into MMS. What about the times against these charges for picture messages in bill vs. the timing of those text msgs?

Re: Being charged for pictures I did not send

bristolian — Fri, 23 Dec 2022 18:14:38 GMT

Most phones do give an onscreen indication when a text message is being converted to a photo/video message.

Re: Being charged for pictures I did not send

XRaySpeX — Fri, 23 Dec 2022 18:17:27 GMT

Sometimes not noticeable until it has been sent (& charged).