topic Leaving in Contracts & Billing

Leaving

Matt261 — Thu, 22 Dec 2022 12:44:43 GMT

My contract runs out in 38 days. I called 150 to inform EE of my intention to end contract at the end of this period. The phone operator I spoke to informed me I should call on the last day of my contract and ask for same day cancellation.

However the ee website states I must give 30-45 days notice or I'll continue paying the same amount for another month. When I asked for the operators name, they hung up on me. What should I do?

Re: Leaving

bristolian — Thu, 22 Dec 2022 12:48:52 GMT

You are correct to understand that 30days notice needs to be given, there may be an option to post-date that upto 15days.

The first agent you spoke to was incorrect.

Re: Leaving

XRaySpeX — Thu, 22 Dec 2022 12:49:25 GMT

@Matt261 : There is no such thing as "same day cancellation". You must give notice. Call them 30 days before the contract term is up.

Re: Leaving

Neil1951 — Sun, 14 May 2023 12:59:07 GMT

Sue the scum, EEis one big con