Re: EE employee abusing power

CUTTY1 — Tue, 20 Dec 2022 13:06:18 GMT

I have been abused by EE employee saying i only paid £60 on oct bill but i did oay full amount of the bill because i have it on my phone £121 so many pence ihave the oct bill on my phone and i have sent an email with pic of bill paid oct 2022 .This is a new contract phone which i got on 18th nov 2022 a Samsung S22 plus i gotva bill in a week later of £57 and i paid it .The new contract starts 22nd dec 2022 but i got it on 18th nov 2022 because i was told icould get it 45 days early without paying fees so i did Now i have a bill for £126 to pay 26th dec 2022 .I feel as if ive been made a fool of.im going to EE shop tomorrow to get this fixed i just paid £57 last week.

Re: Re: EE employee abusing power

James_B — Tue, 20 Dec 2022 14:26:37 GMT

Hi @CUTTY1,

Your new plan starts on the day you upgrade, rather than the date your old contract was due to end.

Our Customer Care Team will be happy to check your bill is correct if you get in touch.

Thanks

James

topic Re: Re: EE employee abusing power in Contracts & Billing

Re: EE employee abusing power

Re: Re: EE employee abusing power