topic Re: Scams offering 20% discount in Contracts & Billing

Scams offering 20% discount

mahaacca — Sun, 11 Sep 2022 12:56:42 GMT

020 3987 5510 called me pretending to be from EE. Said I have a great credit score been with EE for more than a year and can offer a 20% discount on existing contract. I said I don't want any extra time on contract nothing, got a text from 150 with a code which I shared and now I got an iPhone 13 pro max and there's a new contract for 2 years against my name. Returning the device to EE, any others getting offers like this be aware as most likely they will call back and claim they sent a wrong phone and to please return it to the address they send rather than to EE.

Re: Scams offering 20% discount

Leanne_T — Sun, 11 Sep 2022 13:29:18 GMT

Hi @mahaacca

Thanks for coming here and letting us know this has happened.

Once the device has been returned the contract will be cancelled, have you spoken to our mobile care team on 150 and arranged the return?

Leanne.

Re: Scams offering 20% discount

mahaacca — Sun, 11 Sep 2022 13:55:17 GMT

150 isn't available as it's a Sunday today but I have started a return through the website

Re: Scams offering 20% discount

Leanne_T — Sun, 11 Sep 2022 13:58:04 GMT

We are open on a Sunday until 8PM @mahaacca

Leanne.

Re: Scams offering 20% discount

mahaacca — Sun, 11 Sep 2022 14:02:23 GMT

Nope just called again and chose the option to return device. Open Monday to Friday 9 am to 5pm automated reply and the call ended!!

Re: Scams offering 20% discount

Leanne_T — Sun, 11 Sep 2022 14:05:26 GMT

If you select account queries, the team can check your account for you and make sure the device doesn't need to be returned to a third party @mahaacca

This is just to make sure the device is returned to the correct place and the returns team will get back to you when they receive your request from the online form.

Leanne.

Re: Scams offering 20% discount

mahaacca — Sun, 11 Sep 2022 15:35:06 GMT

Had to wait approx 29 minutes before someone answered my call. But very considerate and took all information from me and has now started a fraud investigation. I know that I am returning the device to EE. That's good.

I went to 2 shops in the East London area today. Explained what happened to an employee, the 1st one couldn't be less bothered about what happened to me and cooly said "well you must have agreed to something" despite me telling that I been scammed. The 2nd shop listened to my complaint and said contact customer service. What I would have liked is for either one of the shop taking up the issue themselves rather than me trying to fend off and find my way.

Re: Scams offering 20% discount

Chris_B — Sun, 11 Sep 2022 16:11:50 GMT

@mahaacca You didn’t get it from a EE store and store staff can not help you with this as they are not customer services. The store is there to sell not deal with your account issues or fraud against your account.

Re: Scams offering 20% discount

Mjama18 — Tue, 01 Nov 2022 15:09:31 GMT

Just received a call from this number today saying the same thing. I declined their offer and the caller was rude. I always quickly search the number before answering and came across this page - Thanks for the heads up.

Re: Scams offering 20% discount

MuvaTerra — Tue, 01 Nov 2022 21:20:45 GMT

If it’s a legit call from ee normally they request security questions what most I presume have set up via the app online or on the phone if you haven’t please do because it is your safety key .

Re: Scams offering 20% discount

Swill1 — Wed, 23 Nov 2022 15:20:34 GMT

I had exact same thing from insistent-man-in-call-centre - number 020 3923 2793, and then a call back from 0800 368 3284. Pretty plausible, but too good to be true. Almost had me, but your post and help from 150 helped me.

The codes appeared in same 150 message feed as others from EE - How?

Thanks for your help!

Re: Scams offering 20% discount

Leanne_T — Wed, 23 Nov 2022 16:07:43 GMT

Hi @Swill1

Thanks for coming here.

You can find more information and ways to stay safe in our Prevent scams including phishing, vishing and smishing, Help page.

Leanne.

Re: Scams offering 20% discount

Sandge — Wed, 30 Nov 2022 11:06:19 GMT

I have just had this exact same call, Asian sounding man on the other end of the phone saying ‘this is EE’ and word for word above. Sounded fishy to me so I questioned him as to why this discount wasn’t just applied automatically with no need for a phone call and he hung up. Which is why I looked here to see if anyone else had the same thing happen.

Re: Scams offering 20% discount

Hazeyx600 — Mon, 19 Dec 2022 10:09:31 GMT

I just had this phone call, he asked me to confirm how much my last bill was, I said about £55. He said it was. £56.25 then told me the new price with 20% off. Then he asked me my name, date of birth and address, all of which he’d have known. So he got no further, I’m just wondering how he knew, to the penny, how much my last bill was,

Re: Scams offering 20% discount

Leanne_T — Mon, 19 Dec 2022 10:13:47 GMT

Hi there @Hazeyx600

Thanks for coming here.

To report any scam calls please text CALL followed by the number to 7726.

You can view numbers our partners will call from on the What numbers will EE partners call from? Help page.

Thanks

Leanne.

Re: Scams offering 20% discount

jdav23 — Mon, 26 Jun 2023 15:17:16 GMT

Just had a similar call from a Cardiff number 029 2264 3689 offering me 20% discount. Said I'm an excellent customer and it will be applied to my account next billing cycle for free (!?). Couldn't tell me when my billing cycle was and just needed to confirm a few details such as the account holder. he didn't go through any security checks and sounded iffy and so I hung up... rang me back straightaway whilst I was checking here! I just let it ring and they haven't tried calling back.

Have forwarded the number to 7726 to report it.

Re: Scams offering 20% discount

Katie_B — Mon, 26 Jun 2023 15:45:57 GMT

Thanks for coming here and flagging this with us @jdav23.

You have done the right thing by forwarding this to 7726.

Katie

Re: Scams offering 20% discount

Kevin162 — Fri, 03 Nov 2023 13:04:24 GMT

Had a similar call from 01615246397 offering 20% discount on my mobile bill for being a good customer! Then had message with a passcode to change my password, which I haven't done as the phone number used is not a usual number that EE call from, so feel it's a scam.

Re: Scams offering 20% discount

Darclee — Thu, 09 Nov 2023 17:09:29 GMT

This happened to me today , thank you for posting , I fortunately didn't give any details, they were after my email and very convincing they way they talked, so the scam is still going on. This is the phone number that call me 07488 874078.

Re: Scams offering 20% discount

Andy_55 — Mon, 07 Apr 2025 15:09:01 GMT

Seems to have started again: 20% discount from caller on 020 8128 9674. Sounded Asian, wanted email address. I refused to give any information on the basis that this was a cold call, they could just provide the discount and, if they were from EE they already have my email address. They then hung up.