topic Re: Maritime charges in Contracts & Billing

Maritime charges

Leighsterrr — Fri, 16 Dec 2022 10:35:32 GMT

Please can someone assist?

I'm going on a cruise and would like to know the cost of data add ons for the maritime package but can't find an actual price anywhere on EE's website

I'm on pay monthly and online chat said that my roam further included benefit will cover me but roam further I believe only covers land based not sea based areas?

Please can someone confirm or give a link to prices? It seems a very hard to find answers to topic, even after reading existing posts on here

Thanks in advance

Ali

Re: Maritime charges

Katie_B — Fri, 16 Dec 2022 10:35:17 GMT

Good morning @Leighsterrr.

Welcome to the EE Community.

You can find our maritime charges HERE.

If you have any further questions please be sure to let us know.

Katie 🙂

Re: Maritime charges

Leighsterrr — Fri, 16 Dec 2022 10:39:03 GMT

Thank you Katie but this just says "buy data add on" and doesn't answer whether my smart benefit includes it.

I'm struggling to find confirmation anywhere for what I need unfortunately

Re: Maritime charges

Katie_B — Fri, 16 Dec 2022 11:11:53 GMT

Hi @Leighsterrr.

My apologies.

The Roam Abroad pass will cover you in additional destinations such as:

USA
Canada
Mexico
Australia
New Zealand

The pass will not cover you whilst you are on board the cruise ship, however, the ship will likely have WiFi available.

Katie 🙂

Re: Maritime charges

Leighsterrr — Fri, 16 Dec 2022 13:56:04 GMT

Thanks Katie, but could you please point me in the direction of the maritime actual charges should I need them or is it something I can't find out until I'm onboard?

Nothing on the EE website tells you a price but you can find all other roaming prices

Re: Maritime charges

Christopher_G — Fri, 16 Dec 2022 14:19:42 GMT

Hi @Leighsterrr

Here's some information about Maritime costs.

Chris

Re: Maritime charges

Leighsterrr — Fri, 16 Dec 2022 14:35:16 GMT

Thanks Chris

That's the link I tried, it just says "buy data add on" but no prices

I've given up with the idea, I'm told the WiFi on board isn't great so will just have to go without! 😞

Thanks for trying 🙂

Re: Maritime charges

Christopher_G — Fri, 16 Dec 2022 14:40:19 GMT

That's all of the information we have, @Leighsterrr. Sorry we couldn't give you more.

Hope you have an amazing time.

Chris

Re: Maritime charges

mh43 — Sun, 03 Dec 2023 14:31:12 GMT

Hi, why can’t you provide information on charges for using the maritime networks? The original poster asked about 5 times and you just kept sending him to the same link which doesn’t give that information? 🤷🏻‍♂️

EE charge for it, so you have to be able to tell your customers the charge.

Re: Maritime charges

bristolian — Sun, 03 Dec 2023 15:28:18 GMT

HI @mh43

The post you replied to was 2weeks shy of a year old

The link you're wanting is now at https://ee.co.uk/help/mobile/roaming/roaming-costs/countries/maritimeshipsferriesandcruises

That might change in another year....