topic Re: I'm meant to have a fixed bill and spending cap in Contracts & Billing

I'm meant to have a fixed bill and spending cap

annamink — Thu, 15 Dec 2022 20:49:30 GMT

All the charges are a joke

Re: I'm meant to have a fixed bill and spending cap

Chris_B — Thu, 15 Dec 2022 21:27:38 GMT

@annamink Your bill doesn’t include out of allowance charges. If you a call a premium rate number and any number that has a service charge you’ll be billed for them. MMS are also chargeable.

Re: I'm meant to have a fixed bill and spending cap

annamink — Thu, 15 Dec 2022 21:29:02 GMT

MMS are charged how?? It's meant to be included

Re: I'm meant to have a fixed bill and spending cap

annamink — Thu, 15 Dec 2022 21:30:55 GMT

How can I cancel phone cos this is awful

Can I pay phone off then that b it or cancel DD I am so confused

Re: I'm meant to have a fixed bill and spending cap

Chris_B — Thu, 15 Dec 2022 21:35:09 GMT

@annamink MMS (picture message) have always been charged. 73p per mms

Your tariff is text/calls/data. MMS are not texts. Texts are only 160 characters, including blank spaces and if that texts goes over 160 characters it could go as an MMS and anything over ( I believe 4 ) to more that one recipient will go as a MMS.

Re: I'm meant to have a fixed bill and spending cap

bristolian — Thu, 15 Dec 2022 22:42:54 GMT

What are the extra charges you've incurred? There's some info on the spend cap facility at https://ee.co.uk/help/help-new/billing-usage-and-top-up/track-and-manage-your-usage/how-do-i-set-up-and-manage-spend-cap

Text messages should be fine to send over 160 characters, but iPhones do work differently from Android with these - it can also depend on the content of the message. Are you using iOS or Android?

https://ee.co.uk/help/help-new/getting-started-and-upgrading/using-your-phone-features/why-are-some-text-messages-converted-to-photo-messages