topic Re: Not received SIM card but getting charged in Contracts & Billing

Not received SIM card but getting charged

stephenleishman — Thu, 15 Dec 2022 14:39:44 GMT

I have received bill by post so EE obviously have my address.

Haven't sent my SIM card and I have no mobile service

Re: Not received SIM card but getting charged

Christopher_G — Thu, 15 Dec 2022 17:09:52 GMT

Welcome to the community.

It could be delayed in the post. Do you live near an EE store? You could pop in with ID and they'll give you a replacement there and then.

Chris

Re: Not received SIM card but getting charged

stephenleishman — Thu, 15 Dec 2022 18:01:01 GMT

Hello Christopher, I don't really and I have had a stroke so it makes it difficult to travel. All I need is the SIM card. Unfortunately it appears to be nearly impossible to get in touch with anyone without a phone but unfortunately I don't have a sim card so can't call them. Catch 22 position I'm afraid

Re: Not received SIM card but getting charged

Christopher_G — Thu, 15 Dec 2022 18:35:12 GMT

If you call us on 0800 956 6000, you should get through without having an EE number, @stephenleishman.

Chris

Re: Not received SIM card but getting charged

stephenleishman — Thu, 15 Dec 2022 18:47:52 GMT

Thanks Chris, I will try that.
Regards
Stevie