https://community.ee.co.uk/t5/Contracts-Billing/Where-is-my-refund/m-p/1210327#M65789 <P>I recently upgraded, and paid the early upgrade fee , but then as that phone was not in stock , cancelled that upgrade, and reordered another . Thus been charged £209 odd 2x for the pleasure of doing so .&nbsp;<BR />and haven’t even got the new phone .&nbsp;</P> Thu, 15 Dec 2022 15:05:19 GMT MickHall0000 2022-12-15T15:05:19Z https://community.ee.co.uk/t5/Contracts-Billing/Where-is-my-refund/m-p/1210327#M65789 <P>I recently upgraded, and paid the early upgrade fee , but then as that phone was not in stock , cancelled that upgrade, and reordered another . Thus been charged £209 odd 2x for the pleasure of doing so .&nbsp;<BR />and haven’t even got the new phone .&nbsp;</P> Thu, 15 Dec 2022 15:05:19 GMT https://community.ee.co.uk/t5/Contracts-Billing/Where-is-my-refund/m-p/1210327#M65789 MickHall0000 2022-12-15T15:05:19Z https://community.ee.co.uk/t5/Contracts-Billing/Where-is-my-refund/m-p/1210392#M65796 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2490790">@MickHall0000</a></P> <P>Welcome to the community.</P> <P>When did you cancel the order?</P> <P>Chris</P> Thu, 15 Dec 2022 17:08:25 GMT https://community.ee.co.uk/t5/Contracts-Billing/Where-is-my-refund/m-p/1210392#M65796 Christopher_G 2022-12-15T17:08:25Z