https://community.ee.co.uk/t5/Contracts-Billing/Payment/m-p/1210132#M65771 <P>Hi.</P><P>&nbsp;</P><P>Payment for my mobile has came off twice, I paid through the app and then it has been taken from my account. Can I request a refund for one payment back?</P> Wed, 14 Dec 2022 19:59:39 GMT KarenK4 2022-12-14T19:59:39Z https://community.ee.co.uk/t5/Contracts-Billing/Payment/m-p/1210132#M65771 <P>Hi.</P><P>&nbsp;</P><P>Payment for my mobile has came off twice, I paid through the app and then it has been taken from my account. Can I request a refund for one payment back?</P> Wed, 14 Dec 2022 19:59:39 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payment/m-p/1210132#M65771 KarenK4 2022-12-14T19:59:39Z https://community.ee.co.uk/t5/Contracts-Billing/Payment/m-p/1210135#M65772 <P>Did you have a DD in operation? If you have a DD in operation you shouldn't make a manual payment on or soon after your billing date. It is then too late to stop the DD being auto taken in full. Now the extra will be used as credit against your next bill. It won't show on your a/c until the next bill.</P> Wed, 14 Dec 2022 20:11:59 GMT https://community.ee.co.uk/t5/Contracts-Billing/Payment/m-p/1210135#M65772 XRaySpeX 2022-12-14T20:11:59Z