topic Add Line in Contracts & Billing

Add Line

DanilaNicolas94 — Tue, 13 Dec 2022 22:28:44 GMT

good evening, I have a problem and I am very angry with the EE company because for 4 months they keep telling me that I will be eligible for a new line and every time I make a payment they come in and tell me that I am not eligible why you've been lying to me for 4 months that I'll be eligible for more lines, I waited until December to give gifts too, I've been a customer for a year, I pay bills worth £400 monthly

Re: Add Line

bristolian — Tue, 13 Dec 2022 22:32:59 GMT

This internet forum doesn't have access to your specific account - you would need to query this decision within CS on 150.

Re: Add Line

DanilaNicolas94 — Tue, 13 Dec 2022 22:41:31 GMT

I don't know exactly what to do, I'm talking to your colleagues on the chat

Re: Add Line

bristolian — Tue, 13 Dec 2022 22:43:26 GMT

I'm not EE staff, just another customer like yourself. You need to discuss your account with EE C/S on either 150 or the chat as you already are.