topic Re: Waiting 15 days for a refund in Contracts & Billing

Waiting 15 days for a refund

Mr_b1 — Thu, 08 Dec 2022 08:26:16 GMT

I recently had an order wrongly cancelled by the EE phone service team and was told my refund would be processes within 14 days. Today is day 15 and theres still no refund.

why??

Can someone from EE please inform me a) why i havent been returned my money as promised and b) if/when my money will be returned??

Re: Waiting 15 days for a refund

Leanne_T — Thu, 08 Dec 2022 10:21:54 GMT

Hi @Mr_b1

I'm sorry to hear the refund has not been received, to get this looked into please call us on 0800 079 8586 and the team can provide an update on the refund for you.

Leanne.

Re: Waiting 15 days for a refund

Mr_b1 — Fri, 09 Dec 2022 08:37:43 GMT

16 days now.

Re: Waiting 15 days for a refund

Katie_B — Fri, 09 Dec 2022 10:57:56 GMT

Hi @Mr_b1.

I would recommend following the advice from @Leanne_T and give us a call on 0800 079 8586 so our customer care team can chase it.

Katie 🙂

Re: Waiting 15 days for a refund

Mr_b1 — Sat, 10 Dec 2022 08:28:03 GMT

17 days

Re: Waiting 15 days for a refund

Mr_b1 — Sat, 10 Dec 2022 08:29:49 GMT

The fact the best you can suggest is i have to chase getting my own money back after your garaunteed refund date during a cost of living crisis speaks volumes about ee as a company. Ive done my bit why should it be me begging for whats legally mine??

Re: Waiting 15 days for a refund

Mr_b1 — Sun, 11 Dec 2022 16:11:01 GMT

18 days

Re: Waiting 15 days for a refund

Katie_B — Mon, 12 Dec 2022 08:22:17 GMT

Good morning @Mr_b1.

I have sent you a private message for more details.

Katie 🙂