topic Re: Data only SIM upgrades showing instead of Phone SIM only upgrades in Contracts & Billing

Data only SIM upgrades showing instead of Phone SIM only upgrades

Nick179 — Tue, 06 Dec 2022 19:09:23 GMT

I want to upgrade my phone SIM only plan but when I click on upgrade phone/SIM it shows me Data Sims only but I want phone SIM upgrades. Please can this be changed to show Phone SIM upgrades.

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Jon_K — Wed, 07 Dec 2022 08:18:42 GMT

Hi @Nick179.

Are you doing this in the app or an online browser?

If online, can you try in another browser?

Jon

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Nick179 — Wed, 07 Dec 2022 08:53:19 GMT

Hi Jon,

I did it on both and it's showing just the data SIM plans for my upgrade.

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Jon_K — Wed, 07 Dec 2022 08:55:54 GMT

Thanks @Nick179.

Are there no other options available?

Did you try another browser too? Can you also try clearing your cache and cookies on your current browser?

Jon

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Nick179 — Wed, 07 Dec 2022 09:24:02 GMT

Hi Jon,

I cleared my caches and tried using different browsers but as soon as I click on upgrade phone or SIM it takes me to the data SIM monthly plans only with options to add extras like Netflix, etc. but nothing else.

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Jon_K — Wed, 07 Dec 2022 09:32:51 GMT

Thanks for trying, @Nick179.

I'm not sure why this would happen.

I'd recommend getting in touch with our Customer Care team so they can check your account and help you further with this.

Jon

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Nick179 — Wed, 07 Dec 2022 09:41:29 GMT

Ok thanks for your help Jon. Have a good day.

Re: Data only SIM upgrades showing instead of Phone SIM only upgrades

Jon_K — Wed, 07 Dec 2022 09:48:45 GMT

You too, thanks @Nick179.

Jon