topic Split my account in Contracts & Billing

Split my account

Becks1102 — Tue, 06 Dec 2022 18:10:08 GMT

Hello

I currently have 3 accounts with EE as I pay for my brothers and sisters account. Now they are 18 they want to pay their own bill. How do I go about splitting it onto there banking details?

Re: Split my account

XRaySpeX — Tue, 06 Dec 2022 18:30:28 GMT

You need to call CS with the each of the others available on the line to effect a change of ownership. They will need to pass a credit check. They will then be paying for their own contracts. If you can't do it together CS will give the current owner a password for them to quote when they call.

Re: Split my account

bristolian — Tue, 06 Dec 2022 18:38:40 GMT

The payments for EE pay-monthly accounts are set at account level, not individual phones.

Either your siblings can make manual payments onto your billing account, and doing so prior to the monthly bill date will reduce the bill accordingly.

Or you need to effect a change in legal ownership for each phone as explained above. See also the third bullet point under https://ee.co.uk/help/help-new/managing-and-using-my-account/change-my-account/how-do-i-change-my-account-in-the-case-of-a-life-event