topic Re: Direct debit in Contracts & Billing

Direct debit

AmyLuv — Tue, 06 Dec 2022 01:36:57 GMT

I noticed that the monthly direct debit that was supposed to be done at the end of the month did not go through because of insufficient fund in my account. Since it failed, is there any other day it can be done so I’ll make sure the money is there.
Also, can you please bring back the direct debit date to be on the 27th of each month?

Re: Direct debit

XRaySpeX — Tue, 06 Dec 2022 03:12:51 GMT

If a DD fails EE will try again just 1 more time in about 7 days.

Re: Direct debit

Leanne_T — Tue, 06 Dec 2022 08:43:19 GMT

Hi @AmyLuv

Thanks for coming here.

If the direct debit date is on a weekend this will be taken the next working day, is this what has happened?

Do you still have the direct debit showing active in your My EE?

Leanne 🙂