topic wifi in Contracts & Billing

wifi

Marymac60 — Mon, 05 Dec 2022 16:37:11 GMT

I recently visited EE shop and increased my data allowance to 5GB, I'm sim only after having a contract for well over 25 yrs. I now find my phone has no connection, can only phone which basically means a waste of time???

extremely unhappy with this especially at this time of year shopping,communication etc

unsatisfied customer ( may very well look elsewhere)

getting no satisfaction from EE on line /phoning

Re: wifi

XRaySpeX — Mon, 05 Dec 2022 16:39:58 GMT

Sim-Only is still a contract. You sure you are not on PAYG?

Re: wifi

Marymac60 — Mon, 05 Dec 2022 16:43:02 GMT

H I am sim only...

Re: wifi

James_B — Mon, 05 Dec 2022 18:45:22 GMT

Hi @Marymac60,

Welcome to the EE Community. 🙂

What response to you get if you text BALANCE to 150?

Is it mobile data you're having issues with, or your home WiFi?

James

Re: wifi

Marymac60 — Tue, 06 Dec 2022 11:10:15 GMT

Hi ,I’ve been having issues with my phone connecting when my contract ended in July. As soon as I leave my home and go locally my phone loses connection and does not return until I return home.
I did change to sim only about 2mths ago and thought I would get the same actions on my phone( as promised). After struggling with it for a few weeks called into to shop and was informed I didn’t have enough Gb so signed up to get 5GB ........ told it would take a few days before loaded to my phone ,but, it is now day 12 and I still am no better.....
Still waiting frustratingly

Sent from Mail for Windows

Re: wifi

James_B — Tue, 06 Dec 2022 11:23:00 GMT

Hi @Marymac60,

What response do you receive if you text BALANCE to 150?

What type of phone are you using?

James