topic Why am i on a buisnsss account in Contracts & Billing

Why am i on a buisnsss account

Meglouisexx — Mon, 05 Dec 2022 14:57:21 GMT

Hi for some reason my account is a business account and I am unable to get the add on I wanted for my partner for Christmas is there anyway I can just go on to the normal account and not this business one!

Re: Why am i on a buisnsss account

Schockwave — Mon, 05 Dec 2022 16:09:59 GMT

Hello @Meglouisexx ,

Welcome to the community,

We would have no idea, we do not know you nor have any account access here, this is not customer service, I would suggest ringing and speaking to them.

Just to add is this for mobile phone account or 5GEE mobile broadband? If the latter, this will depend how much you use per month and how many things are using the network.

Re: Why am i on a buisnsss account

James_B — Mon, 05 Dec 2022 16:17:09 GMT

Hi @Meglouisexx,

Welcome to the EE Community. 🙂

Our Customer Care Team will be happy to help you switch to a personal account if you get in touch.

Thanks

James