https://community.ee.co.uk/t5/Contracts-Billing/Upgrading/m-p/1206034#M65380 <P>I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?</P> Sun, 04 Dec 2022 13:42:29 GMT Helen102 2022-12-04T13:42:29Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrading/m-p/1206034#M65380 <P>I am trying to upgrade my phone but it is saying I am not the account holder but when I got my Samsung galaxy s21 I was the account holder. Can anyone help?</P> Sun, 04 Dec 2022 13:42:29 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrading/m-p/1206034#M65380 Helen102 2022-12-04T13:42:29Z https://community.ee.co.uk/t5/Contracts-Billing/Upgrading/m-p/1206040#M65382 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1492468">@Helen102</a>&nbsp;</P> <P>You need to log into your online account then go to <STRONG>Account Settings</STRONG> and change your access from <STRONG>user</STRONG> to <STRONG>bill payer</STRONG>.</P> <P>Thanks&nbsp;</P> Sun, 04 Dec 2022 13:55:41 GMT https://community.ee.co.uk/t5/Contracts-Billing/Upgrading/m-p/1206040#M65382 Northerner 2022-12-04T13:55:41Z