topic Upgrade without working phone in Contracts & Billing

Upgrade without working phone

Gularz — Fri, 02 Dec 2022 13:39:08 GMT

My phone is not fully working and I want to upgrade early, website is asking for a SMS pin authorization. My phone does not read sim anymore so it is not possible. Any other way to upgrade?

Re: Upgrade without working phone

Chris_B — Fri, 02 Dec 2022 13:42:44 GMT

@Gularz Have you tried requesting a replacement SIM card ? Your sim might just be faulty. You can do this at any EE store you just need photo ID with you.

Re: Upgrade without working phone

Gularz — Fri, 02 Dec 2022 13:43:58 GMT

Thanks for that but I am quite sure it is the phone. I dropped it and smashed it.

Re: Upgrade without working phone

James_B — Fri, 02 Dec 2022 14:11:13 GMT

Hi @Gularz,

Welcome to the EE Community. 🙂

If you're unable to receive a security PIN, please get in touch with Customer Care and the upgrades team will be happy to help.

James