topic Re: Change package in Contracts & Billing

Change package

Cher2021 — Fri, 02 Dec 2022 09:31:22 GMT

Hi I'm living in Thailand now and my contract has data but my data is useless here so I'm paying for something I can't use. I only use wifi so I would like to change my package/contract to either lower my bill so I'm not paying for data at all anymore or switch to pay as you go. I don't want to upgrade my phone or change my phone number, just get my bill lowered to as low as it can possibly go or pay as you go if that works out even cheaper. I don't think the customer service line is free from here either so I can't call and risk further charges. I was hoping just messaging a staff member or sending an email would be simpler from the app. Messaging in EE Community seems a bit ambiguous. Kind regards xxxxxxxx xxxxxxx, I don't know my customer number.

[Mod edit: Please do not post personal information on the public board. Thanks!]

Re: Change package

Christopher_G — Fri, 02 Dec 2022 11:39:12 GMT

Hi @Cher2021

Welcome to the community.

How long is left on your contract?

Chris

Re: Change package

XRaySpeX — Fri, 02 Dec 2022 13:35:47 GMT

You cannot downgrade your contract mid-term w/out paying off the rest of its term. At the same time you can ask for it to be moved to PAYG.

Re: Change package

Chris_B — Fri, 02 Dec 2022 13:45:32 GMT

@Cher2021 I just to inform you your contract and will not change to a pay-as-you-go Sim until it’s connected to the EE network first. You cannot change from a contract to pay to go on a roaming network.