topic Re: Wrong mouthly plan in Contracts & Billing

Wrong mouthly plan

AVPelite23 — Thu, 01 Dec 2022 02:46:04 GMT

Hello there I took out a contract with yourselves a Samsung galaxy s22 ultra on black online I pick the £67 one which essential unlimited max new I had ring up to give more information anyways when me and sale advisor I think it was once signed that plan he realised there was cheep plan for £64 which had cap on the date spead of 100mbps which like broadband spead a month which agreed online though site he sent me anyways when I got the phone look at my ee app turn out that got £67 one not the 64. Can anyone help me sort this out

Re: Wrong mouthly plan

XRaySpeX — Thu, 01 Dec 2022 05:00:58 GMT

Cancel within the 14-day cooling-off period and reorder.

Re: Wrong mouthly plan

Christopher_G — Thu, 01 Dec 2022 08:57:49 GMT

Hi @AVPelite23

Welcome to the community.

I suggest speaking to our Mobile Care team. They'll be able to check your account and make sure you're on the correct plan.

Chris

Re: Wrong mouthly plan

AVPelite23 — Thu, 01 Dec 2022 09:02:01 GMT

How do I get in contact with them?

Re: Wrong mouthly plan

Christopher_G — Thu, 01 Dec 2022 09:17:08 GMT

If you click on the blue link in my last post, you'll be given some different options to get in touch, @AVPelite23.

Chris